The Concord + Customization

What's Included:

• A digital file containing easy-to-follow instructions for 'The Concord' plane design.

• Dedicated template page with fold lines and numbered instructions for hassle-free assembly.

Key Features:

• Expertly engineered designs for precision and optimal flight performance.

• Durable paper material ensures repeated use and lasting enjoyment.

• Suitable for all ages and skill levels, from beginners to paper plane enthusiasts.

• Enhance STEM learning and creativity through hands-on construction and experimentation.

• Perfect for children's parties, classrooms, sporting events, or simply enjoying solo flights in the backyard.

• These are the types of paper planes that will make the distance from the crowd seating in a stadium to the sporting field!

• Refund Eligibility:

  • Refunds will be considered for digital downloads of DIY paper plane making kits within 7 days of purchase.

  • To be eligible for a refund, the customer must provide proof of purchase, such as an order number or receipt.

• Non-Refundable Items:

  • Customized or personalized digital downloads are non-refundable.

  • Once the customer has accessed or downloaded the digital content, refunds will not be issued unless the product is defective or not as described.

• Defective or Not as Described:

  • If the digital download is defective or not as described, customers are entitled to a full refund or a replacement product.

  • Customers must contact customer support within 7 days of purchase and provide details of the issue, including screenshots if applicable.

• Refund Process:

  • To request a refund, customers can contact our customer support team via email at support@paperplanepapa.com or through the contact form on our website.

  • The customer support team will review the request and may require additional information or evidence to process the refund.

  • Refunds will be issued to the original payment method used for the purchase within 7-10 business days after approval.

• Cancellation of Orders:

  • Customers can cancel their order for digital downloads before accessing or downloading the content.

  • Once the digital content has been accessed or downloaded, orders cannot be canceled, and refunds will follow the policy outlined above.

• Customer Responsibilities:

  • Customers are responsible for ensuring their devices and software are compatible with the digital downloads before purchase.

  • Any issues related to compatibility or technical difficulties must be reported to customer support for assistance but do not guarantee eligibility for a refund.

• Exceptions:

  • In exceptional circumstances or at the discretion of the store management, additional refunds or credits may be offered beyond the stated policy.

• Policy Updates:

  • This Return & Refund Policy is subject to change without prior notice. Customers are encouraged to review the policy before making a purchase.

• Delivery Method:

  • All products offered on our online store are digital downloads. No physical shipment or delivery is required for these items.

• Instant Access:

  • Upon successful completion of the purchase transaction, customers will receive instant access to the digital downloads.

  • A download link will be provided on the order confirmation page and sent to the email address provided during checkout.

• Download Instructions:

  • Customers can download the digital products directly to their devices, such as computers, tablets, or smartphones.

  • Detailed download instructions will be included in the order confirmation email for easy access and reference.

• Compatibility Information:

  • It is the customer's responsibility to ensure that their devices and software are compatible with the digital downloads.

  • Compatibility information and system requirements, if applicable, will be provided on the product description page.

• No Shipping Fees:

  • Since all products are digital downloads, there are no shipping fees associated with purchases made on our online store.

• Customer Support:

  • If customers encounter any issues with downloading or accessing their digital products, our customer support team is available to assist.

  • Customers can contact customer support via email at support@paperplanepapa.com or through the contact form on our website for prompt assistance.

• Instant Availability:

  • Digital downloads are available 24/7, allowing customers to access their purchased products immediately after completing the checkout process.

• Secure Transactions:

  • Our online store uses secure payment gateways to ensure the safety and confidentiality of customer transactions when purchasing digital downloads.